Buzz Lynx delivers a one-stop customer communication platform with integrated journeys for you to track the quality of your customer communication and engagement. The Buzz Lynx RESTful Web Service API enables...
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In these unprecedented times, Enterprise Risk Management functions are placing sharp focus on identifying and mitigating risk by leveraging system integrations, generating trusted data, expanding process automation, and producing real-time...
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Businesses invest significant resources in marketing campaigns, only to discover their efforts often have minimal results. A major reason for this is often that customer information is fragmented across the...
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Customers remain the most important asset in any business. Protecting your customer base is critical with extracting customer behavioral data insights being a crucial strategy to promote customer loyalty. Is...
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COVID has accelerated the adoption of data-led decision making within business domains. Chief Data Officers must collect and manage their organization’s information assets while also supporting the rapidly growing self-service...
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The TM Forum - a global industry association driving digital transformation through collaboration - has announced their launch of a worldwide open laboratory for plug-and-play software development to prove the...
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COVID 19 has caused a further escalation in the adoption of mobile money in Africa because of the move towards contactless payments and limited access to traditional financial services. These...
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Microsoft, Google, Airbnb and Uber are examples of organizations that successfully enabled platform-based ecosystems through digital enablement of multiple stakeholders on a single platform to commercially transact. While the telecommunication...
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As organisations transition towards edge computing and cloud-based solutions, data architectures for product catalogues and customer master data management (MDM) are being moved closer to experience platform layers enabling omnichannel...
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Organisations are evaluating the establishment and participation in digital ecosystems as part of their digital strategies globally. Digital ecosystems are defined as “..how advanced technologies change the way value is...
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